Return & Refund Policy

At Toy Phactory, we take pride in delivering high-quality products and ensuring a seamless shopping experience. However, if you receive a defective or incorrect item, we offer a hassle-free return policy. To process a return, please follow these important steps:

1️⃣ A clear opening video of the parcel is mandatory 🎥📦. This helps us verify the issue and ensure a smooth resolution.

2️⃣ Return requests must be submitted within 24 hours of receiving the parcel. Requests made beyond this period will not be entertained.

3️⃣ Once your return is approved, we will process a refund or replacement within 4 business days. ⏳💰

Our goal is to provide a stress-free shopping experience, and we are always here to assist you! If you have any issues, contact us immediately, and we will ensure a resolution within 48 hours. Your trust and satisfaction mean the world to us! 💕🛍️